Know more from our frequently asked questions.
Find answers quickly by visiting our Frequently Asked Questions section. We’ve gathered the most common inquiries to assist you in locating the information you need.
No — and we'll always tell you so. MT Phone Fix is an independent repair shop. We are not affiliated with, authorized by or
endorsed by Apple, Samsung, Google, Sony, Microsoft, Nintendo or any manufacturer. We use quality parts and back our
work with our own written warranty. An independent repair may affect a manufacturer's warranty on your device — ask us
and we'll explain how it applies to your model before you decide.
No. We do not diagnose, access or repair devices remotely, and we will never ask you to install remote-access software or
read out a code over the phone. Every repair happens in person, on our bench, at 232 Washington Ave. You're very welcome
to call the shop to ask about prices, parts and turnaround before you come in.
No. Walk in any day between 10 AM and 10 PM. If you'd like us to check we have your screen in stock before you travel, call
(518) 330-9899.
Most phone screens and batteries take around [45 minutes] . Laptops and tablets are usually [1–2 days] . Board-level
work like a console HDMI port is typically [2–4 days] . We give you an estimate before we start.
Our common prices are published on the Repair Prices page. The diagnostic is free, we quote you before we begin, and the
quote is what you pay.
Most hardware repairs don't need your passcode. If a repair genuinely requires the device to be unlocked for testing, we'll
ask you — and you're welcome to stay and enter it yourself. We never copy, browse or retain anything on your device.
Please back up before any repair.
Still have you any problem for solutions?
We are here to offer quick and dependable solutions for your needs. Feel free to contact us directly by calling during our business hours.